Last updated: March 25, 2026

Gift Concierge operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information only.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law, including Canadian privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Contact details including your name, address, billing address, shipping address, phone number, and email address
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details
• Account information including your username, password, security questions, preferences and settings
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
• From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services.

Where required by applicable law, including Canada’s Anti-Spam Legislation (CASL), we will obtain your consent before sending you commercial electronic messages, and you may withdraw your consent at any time.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
• With business and marketing partners to provide marketing services and advertising, in accordance with their own privacy policies
• When you direct, request, or consent to our disclosure
• With our affiliates or within our corporate group
• In connection with business transactions or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and processed by Shopify and third parties, including in countries outside your jurisdiction.

To learn more, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to third-party websites or platforms. We do not control and are not responsible for the privacy, security, accuracy, or completeness of such third-party content or services.

Information shared on public or third-party platforms may be visible to others without limitation.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, including Canada and other applicable regions, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion (where applicable)
• Portability (where applicable)
• Opt-out of certain marketing or data uses

You may exercise your rights through the Services or by contacting us.

We may need to verify your identity before processing requests and may decline requests where permitted by law.

Managing Communication Preferences

You may opt out of receiving promotional communications at any time using the unsubscribe option in our communications.

We may still send non-promotional communications related to your account or orders.

Complaints

If you have concerns about how your personal information is handled, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your jurisdiction.

Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date and any required notice.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact methods provided on our website.